Orders FAQs
Find answers to your most common questions
Placing an Order
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account helps you track orders and manage your wishlist.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, and UPI payments.
Is my payment information secure?
Yes, we use SSL encryption and PCI compliance to protect all payment information. Your data is never stored on our servers.
Can I place an order over the phone?
Currently, orders can only be placed online. For assistance, please contact our support team at +91 98765 43210.
Account & Sign In
How do I create an account?
Click "Sign In" on the top right corner, then select "Create Account". Enter your email and password to get started.
I forgot my password. What do I do?
Click "Forgot Password" on the sign-in page. Enter your email, and we'll send you a link to reset your password.
Can I update my account information?
Yes, go to your account settings to update your email, phone, address, and other personal information.
Tracking & Delivery
How do I track my order?
You'll receive a tracking number via email and SMS once your order ships. Use this number to track your package in real-time.
When will my order arrive?
Delivery times vary based on your shipping method: Standard (7-10 days), Express (3-5 days), or Overnight (1 day).
My order hasn't arrived. What should I do?
Check your tracking number first. If the package shows as delivered but you haven't received it, contact our support team within 48 hours.
Products & Sizing
How accurate are the product photos?
Our product photos are as accurate as possible, but colors may vary slightly due to monitor settings. We recommend checking our Size Guide for fit information.
What's your sizing like? Do you run small or large?
Our pieces are designed with a relaxed, comfortable fit. Check our detailed Size Guide for specific measurements and product fit notes.
Are materials ethically sourced?
We are committed to ethical sourcing and sustainable practices. For details on specific products, please contact our support team.
Didn't find your answer?
Our customer support team is happy to help. Get in touch with us!
Contact Support